Frequently Asked Questions (FAQ)

Here you will find all the answers to the most frequently asked questions about our products, shipping, returns and payments.
Our goal is to make your shopping experience simple, safe and transparent.
If you can't find an answer, contact us – we'll be happy to help.

Shipment:
Delivery time: 7–10 working days (Germany), 7–14 working days EU.
Order tracking is included for every order.
Any delays will be communicated via email.

Return:
Returns accepted within 14 days of delivery.
Products must be unused and unwashed.
Refund within 3-5 working days of receipt.

Sizes:
See size guide for each product.
If you have any questions, please contact us by email.

Payments:
We accept Visa, Mastercard, PayPal and Klarna.
Secure payments with SSL certificate.
No sensitive data is stored on the website.

Contact and support:
Email: astrivclothing@gmail.com
Response within 24–48 working hours.
A contact form may be available.